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After-Sales Service

After-Sales Service

 

  • Locate a Service Center

    Use our Global Locations network to quickly find your nearest technical support. Whether for routine installation and maintenance or urgent machine downtime, local expert assistance is always close at hand.
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  • Online Service Request Form

    Submit your inquiry and machine details through our online form. Our Taiwan headquarters team will swiftly review your request and coordinate expert technical support to resolve issues efficiently.
    Submit a Request

Global Network & Support

Our global after-sales network delivers standardized, rapid support through localized service centers and technical teams. From installation to troubleshooting, we respond swiftly to minimize your downtime and ensure stable production.
 

OEM Parts & Supply

Tongtai operates a central warehouse alongside regional distributor networks to optimize parts availability and shorten repair lead times. We use 100% OEM-certified components to guarantee machine precision, stable operation, and minimized downtime risks.
 

Inspection & Maintenance

We offer comprehensive inspection and diagnostic services to ensure machining precision. Our tailored maintenance contracts provide exclusive discounts on labor and OEM parts, reducing upkeep costs and minimizing unexpected downtime.
 

Tailored Training & Guidances

We deliver customized training programs covering machine operation, parameter optimization, and troubleshooting based on your production needs. Through hands-on guidance, we empower your operators to master equipment capabilities, boosting machining quality and efficiency.
 

Retrofit & Upgrades

To drive process optimization and automation, Tongtai offers control upgrades and functional module integration to boost machine utilization. Our retrofit and refurbishment services extend equipment life and maximize your existing investment value.
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